Working from Home

Working from Home

8 Tips about Working from Home with Kids

Cleaning and Disinfecting Your Devices

Resources for Non-Profits from TechSoup

Tips about working from home with pets

Remote Platform Resources

Zoom

Zoom COVID-19 resource page - Links to Zoom resources, including tips on remote work

Zoom Video Tutorials - includes:

Zoom Test Meeting - Test your internet connection

Skype for Business

Skype Support for Skype for Windows desktop | Skype Support

Skype-Getting-Started-Guide – A step-by stepwalk through of starting with Skype with Q & A.

Skype for Business Video Tutorials

Google Hangouts Meet

Google Hangouts Meet Set up a live stream

Cell hotspot & ISP internet info

AT&T

  • Suspending broadband usage caps for our home internet customers. That means no overage fees while people are home using more data.
  • Suspending broadband usage caps for our home internet customers. That means no overage fees while people are home using more data.
  • Will continue to offer internet access for qualifying limited-income households at $10/month through Access from AT&T program.
  • Will not terminate service of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic – and are waiving late payment fees for those customers.

Charter (Spectrum)

  • Free install and free for 60 days for new customers
  • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
  • Charter will open its Wi-Fi hotspots across our footprint for public use - https://www.spectrum.com/free-wifi-hotspots/new-york/trumansburg

OTTC (Ontario & Trumansburg Telephone Companies)

  • Families with students that are continuing education online we will prioritize your fiber internet installation FREE of charge and you will receive a FREE month of service, provided our service is available at your location.
  • Please call us as soon as possible so we can dedicate resources and prioritize your installation. Please use the codes on this letter when calling in to Schedule installation
  • If there's anything you need, don't hesitate to ask by either calling or sending an email to customerservice@ottctel.com

Sprint

  • Not terminating service if they are unable to pay their Sprint bill because of the coronavirus,
  • Waiving late fees incurred because of economic circumstances related to the pandemic.
  • Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost.
  • Will provide customers with an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost.
  • Customers with mobile hotspot-capable handsets who don’t have mobile hotspot today will now get 20GB as well per month for 60 days (a minimum of two bill cycles) at no extra cost.

T-Mobil

  • Starting now - ALL current T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).
  • Providing T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot / tethering service for the next 60 days – coming soon.
  • Working with our Lifeline partners to provide customers extra free data up to 5GB of data per month over the next two months.

Verizon

  • Will waive late fees for 60 days from March 16, 2020 to May 16, 2020 and will not terminate service to a customer who's been impacted by the events involving the Coronavirus. If our customers are experiencing a hardship, they should call our customer service team to discuss their situation and available options.
  • Verizon will waive activation fees on new lines of service and upgrade fees starting March 18. This applies to all purchases and service-only activations made through Verizon digital channels, such as verizonwireless.com and the My Verizon app

Last updated April 1, 2020