Working from Home

Suspending broadband usage caps for our home internet customers. That means no overage fees while people are home using more data.
Suspending broadband usage caps for our home internet customers. That means no overage fees while people are home using more data.
Will continue to offer internet access for qualifying limited-income households at $10/month through Access from AT&T program.
Will not terminate service of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic – and are waiving late payment fees for those customers.

Charter (Spectrum)

Free install and free for 60 days for new customers
Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
Charter will open its Wi-Fi hotspots across our footprint for public use - https://www.spectrum.com/free-wifi-hotspots/new-york/trumansburg

OTTC (Ontario & Trumansburg Telephone Companies)

Families with students that are continuing education online we will prioritize your fiber internet installation FREE of charge and you will receive a FREE month of service, provided our service is available at your location.
Please call us as soon as possible so we can dedicate resources and prioritize your installation. Please use the codes on this letter when calling in to Schedule installation
If there's anything you need, don't hesitate to ask by either calling or sending an email to customerservice@ottctel.com

Sprint

Not terminating service if they are unable to pay their Sprint bill because of the coronavirus,
Waiving late fees incurred because of economic circumstances related to the pandemic.
Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost.
Will provide customers with an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost.
Customers with mobile hotspot-capable handsets who don’t have mobile hotspot today will now get 20GB as well per month for 60 days (a minimum of two bill cycles) at no extra cost.

T-Mobil

Starting now - ALL current T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).
Providing T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot / tethering service for the next 60 days – coming soon.
Working with our Lifeline partners to provide customers extra free data up to 5GB of data per month over the next two months.

Verizon

Will waive late fees for 60 days from March 16, 2020 to May 16, 2020 and will not terminate service to a customer who's been impacted by the events involving the Coronavirus. If our customers are experiencing a hardship, they should call our customer service team to discuss their situation and available options.
Verizon will waive activation fees on new lines of service and upgrade fees starting March 18. This applies to all purchases and service-only activations made through Verizon digital channels, such as verizonwireless.com and the My Verizon app

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Last updated February 22, 2022